Returns

Damaged goods

Damaged should be reported to us within 24 hours of receipt and will be replaced free of charge subject to photo evidence. Please send us a picture of the damage to [email protected]

Damaged Items that were delivered by us will be collected and replaced as soon as possible (subject to availability of replacement or delivery slot). Items being returned to us should be done so together with original packaging. Should a direct replacement not be available we will off you the nearest equivalent. If you no want the alternative you are entitled to a full refund

Unwanted Goods

Unwanted goods may be returned to us within 14 days of receipt of goods**

Do not install or use any unwanted items. This counts as acceptance of goods and the item then is non-returnable and non-refundable. Please note, for special order appliances or nonstock items we do not offer a refund/return or exchange.

We reserve the right to apply handling charges for returned items that are not wanted and not deemed faulty. There is £100 handling fee plus 20% re stocking fee for unwanted goods.

Faulty goods

If your appliance develops a fault within its manufacturer guarantee period. You should report this fault to the manufacturer. The contact details should be within the product manual when you first receive it. If you have difficulty in contacting them, our team can assist you. Once your appliance has been inspected by the manufacturer engineer, they will repair and rectify the fault. If it cannot be repaired, then please ask for an authorisation reference to give to your retailer.

We would need that number to organise a replacement. Please note we cannot offer a replacement of faulty items without the manufacturer confirming a fault first.

Once we have confirmed replacement item we will organise the collection and delivery your item. This can take 10-14 day.

We do not cover the disconnection and installation costs for the faulty and replacement item ( s)

We reserve the right to refuse a return due to the following:

  • The goods received back are incomplete.
  • The returned goods are missing their original packaging.
  • The cancellation was requested after the 14 day notification period.
  • Please note that we do not accept returns and will not provide refunds if the goods you wish to return are in any condition other than new or have been installed or used.

** Distance selling regulations state you can send back unwanted goods subject to handling fees within 14 days of purchase.